We recently opened up a checking account at a local, home-town bank. I'm slowly moving our business over which has required a couple of trips into the new bank to open the account, make deposits and last week we picked up our new checks and debit cards. When we walked through the front door, the new accounts lady (Carla) said, "Oh, hello Susan. I'll get your checks". She remembered my name. I am impressed by that.
My soon-to-be old bank has no clue who I am nor could I tell you the name of one person in the only branch this huge corporation has in this area, although I do have a favorite teller but I don't know his name. It's not that I'm all that important but it is a huge comfort to me to know that when I need something from my bank, they'll know who it is when I call for help. I have a card with Carla's name on it and she is the one who answers the phone most of the time.
My new bank serves cookies & coffee on Fridays. Gene has offered to come do banking with me every time I go. I love that! Those folks now how to treat their customers right!
Customer service is not completely dead. What a relief.